Terms & Conditions
We try to ship all of our orders within 48 hours. Our terms for
payment are CC and PayPal.
Warranties are expressed where applicable. Power tool warranties should not be returned to us, but we should be contacted for information regarding the closest warranty center to have your tool fixed if necessary.
If you ever have a problem with any of the products you purchase from us, feel free to contact us immediately so that we can assist you with your problem. We understand that sometimes problems occur and we want to be there to resolve all issues so that we can ensure further business with you.
Returns need to be pre-authorized with our customer service department prior to return. Refunds will be allowed on merchandise that is new and unused and received by us within 30 days of the original invoice date. All refunds need to be requested in writing (fax is acceptable).
Returns received after the 30 day period will be subject to merchandise credit only. All returns are subject to a 15% restocking fee. All returned checks are subject to an additional $25 charge.
How we use collected information
DeFusco Industrial Supply may collect and use Users personal information for the following purposes:
- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
We may use feedback you provide to improve our products and services.
- - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.